If you could guarantee your clients to
come back year after year,
how important would that be for your business?
Are you just another vendor,
a trusted partner to your clients?
Would it be valuable for your business
to know why you lost an RFP?
– We think so!
Your reports help us understand some behaviors that we need to change in order to improve our proposal win rate.
The FCW client surveys help us
secure new business.
The client satisfaction work paid for itself
many times over.
We were unaware that our largest client was in jeopardy. FCW helped us save that
multi-million dollar client.
We have avoided doing 4 RFPs and easily gotten a 10 to 1 ROI.
Improving revenue & profit by improving
client satisfaction & proposal win rates!
Retain At-Risk Clients
Secure New Business Opportunities
Improve RFP Win Rates
Manage Strengths & Weaknesses
Whether we are conducting Client Satisfaction Reviews or Proposal Win-Loss Analyses, we give our clients the insight and tools to drive revenue and profit growth. Our clients have told us they have “easily gotten a 10 to 1 ROI”, “improved profitability”, and “saved multi-million dollar a year clients.” Our clients achieve these results because FCW has the experience and tools to identify and help:
For the past 20 years, FCW has helped our clients to increase revenues and profits with our Client Satisfaction Reviews and Proposal Win-Loss Analyses. Each process employs our unique executive interviewing methodology which provides the voice-of-the-client, verbatim insight from each executive we interview. We provide concise and actionable reports plus a suite of management tools to help our clients maximize their revenue potential. And, because we are an independent, 3rd party, we provide the unbiased and unvarnished truth about client relationships and proposal pursuits.
A SAMPLE OF COMPANIES FCW HAS INTERVIEWED