FCW has gathered together a specialized team of experienced consultants that is expert in interviewing C-Suite and other decision-making executives. Because we are independent, 3rd party, interviewers, we are uniquely able to ask the tough questions to ferret out what your clients and prospective clients really think about your strengths, weaknesses, and how you can improve. Besides, our research shows that 95% of the executives we have interviewed tell us that they prefer being interviewed by a 3rd party.
After working with the Gallup organization to develop the first-ever client satisfaction program for Ernst & Young, Franklin Consulting Works was established in 1995. Since then, FCW has helped clients in a wide range industries to improve their business practices and business development efficiency. While we office out of Dallas, Texas, we have completed thousands of projects for our clients in 50 countries across 6 continents. We deliver powerful and quantifiable results, because assuring our clients' success is the best way to assure our own.
"Franklin has the key qualities I look for when choosing an outside business partner including intelligence, business intuitiveness, active listening skills, and experience. He is very comfortable interviewing and presenting to all levels of an organization, but excels with the C-suite… I would recommend him again without reservation."
~ Amy Factor, Stratford 360
INDUSTRIES WE SERVE
COUNTRIES WHERE WE'VE WORKED
MEET THE TEAM
Consultant & Strategic Marketing Director
PHIL VON DER HEYDT
Branding Creative Director / Content Producer
For more than 30 years, Scott has led management, consulting and marketing teams for industries that include: Accounting, IT, Financial Services, Architecture, Healthcare, Real Estate and Actuarial Services. Prior to starting FCW, Scott worked for many years as the senior marketing executive for the Entrepreneurial Services practice of Ernst & Young, where he worked with the Gallup organization to develop the first, firm-wide client satisfaction process. He was also involved in some of the earliest business development training in the accounting industry.
Scott’s prior package goods brand management experience at Frito-Lay, Tyson Foods, and Alcon Labs included management of several $100 million brands with the associated new product development, market research, strategic planning and advertising.
Scott earned his MBA from the Colgate Darden Graduate Business School at the University of Virginia and holds a BS in Commerce degree from Washington & Lee University.
In addition to authoring over 300 client satisfaction reports, Cole has conducted detailed analysis of more than 10,000 pages of historical client satisfaction and proposal review reports. From this research, he has developed white papers and sales materials on service provider best practices and discovered that 1) executives have a strongly favorable reaction to their client for having FCW conduct client satisfaction reviews, 2) more than 9 out of 10 executives prefer an FCW review to doing a paper or electronic survey, and 3) there is a nearly universal preference that client satisfaction and proposal reviews be conducted by an independent, 3rd party.
Cole did his Masters work in Interactive Technology at The Guildhall at Southern Methodist University, and holds a BA in History with Honors from The College of William and Mary.
VON DER HEYDT
Phil has been affiliated with FCW for more than 15 years where he has managed key account relationships, conducted more than 1,000 interviews around the world, and has deep experience working with management consulting executives as well as key decision making executives in mining, energy and manufacturing. In 1996, Phil founded EMAC, a Dallas based consulting practice, to capitalize upon his more than 20 years of experience with businesses, professional associations and educational institutions. He designs and provides accreditation, training, and evaluation systems as well as quality assurance outcome and assessment systems. Notably, in a joint project with Applied Measurement Systems Inc., Phil worked with psychometricians to develop new credentialing and accreditation instruments and systems for the North American Electric Reliability Council. As President of High Speed Lubricants International LLC., Phil utilized his expertise in outcomes based management, marketing and international relations.
Phil has a Master’s Degree in Higher and Adult Education from the University of Missouri and has authored numerous articles and texts on assessment and quality assurance.
Creative Brand Manager / Content Producer
Over the past 16 years, Andrew has build a rich, creative, design and branding career as a Creative Director, Brand Manager, and Producer - as well as a cinematographer, editor, and commercial director for the advertising industry, as well as for feature films, trailer, and television programing. Andrew employs these diverse talents in FCW marketing, web design, branding, and collateral development
and is leading our FCW rebranding initiative including logo, sales material and website design. Additionally, he assists in business development pursuits and sales presentations.
As creative director as Synergy-LA, a Los Angeles PR & Marketing firm Andrew led the creative department for 8 years. His creative teams of copywriters, art directors, web developers, and market analysts implemented creative strategies for his predominently business to business clients.
Andrew is a honorary ‘affiliate’ member of the American Cinema Editors, ASMPA, and the Producer’s Guild of America. He sits on the Board of the Sales Resource Committee of the Hollywood Post Alliance.